A 99.9% Server Uptime
We’ve built our shared hosting platform using dependable hardware components and significantly tweaked software. Our admins have installed a customized version of SELinux on all our servers in order to ensure utmost protection and reliability. We’ve installed a number of denial–of–service protection mechanisms combined with very powerful firewall software to make sure our network is unassailable and safe.
All Linux shared packages plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you pick, the guarantee remains the same.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we’ve also built our own internal network in all our datacenters. Everything is based on enterprise–level hardware parts provided by Juniper. Plus, on each router, we have placed a firewall with an advanced algorithm to successfully filter all fishy requests.
Because of this, in each of our datacenters – in our USA data center, in our UK data center, in our data center Finland, in our Eastern Europe data center and in our Australian data center, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is valid with all web hosting services in every datacenter.
A 30–Day Money–Back Guarantee
Like with every other service, if it’s your hard–earned cash at stake, you can’t feel really safe. That’s the reason why, with all our cloud hosting packages we offer a 30–day money–back guarantee. In the event that you don’t feel happy with our hosting service or in case you need to use an even more robust web hosting solution, like a Linux VPS packages or a Linux dedicated servers hosting packages – we’ll give you a full refund, without any obscure fees or reimbursement charges.
24/7 Technical Support
We’ve meticulously chosen each individual member of our 24x7 support department to make certain that we can offer you the best customer care service you can get. Each of our technicians has lots of years of experience working with hosting accounts behind his back, hence they know very well what they are doing. What’s more, they’re available to you 24–7 – you can touch base with them at any moment and they will respond ASAP.
Their average response time is less than 20 minutes, whilst with other hosting vendors you are forced to wait around for days. Plus, we offer a 1–hour response time guarantee. No matter what happens, your queries will be responded to within one hour.