Tech Support Channels
A Sixty–Minute Support Ticket Response Guarantee
All your help requests will be replied to within maximum 60 minutes after the support ticket or e–mail has been submitted. If your case needs further assistance from a system administrator, we’ll forward the ticket or the email to the person in charge, right away then leave a note to notify you that more time will be needed for finding the optimal solution. If you take advantage of the Administration Services package, any of the server administration tasks included there will be carried out whenever you want.
A Top–Class Help Desk Support Service
Our client support team will be available to you 24x7 should you need help working with the Control Panel or with any of the applications that we preinstall on your behalf on the dedicated hosting server. Furthermore if you need assistance with the daily admin tasks on your dedicated web hosting server, you can have a glance at our Administration Services package, that includes data backup disk storage space, weekly Operating System updates, installation and problem troubleshooting services, server monitoring and restarting procedures, etc.
An Intuitive Help Section
Our Control Panel is installed by default for each Linux dedicated servers hosting package. Among its features is a rather useful integrated knowledge base that will walk you step by step on how to use it. Most of the educational articles also video versions that demonstrate all the operations that you can carry out in a highly illustrative manner. You can find all the help articles and the video tutorials in the upper right corner of each Control Panel section.