Support Channels

  • 1 hour ticket response time
  • A 1–hour Inquiry Reply Guarantee

  • Each ticket that you send to the client assistance team will be answered in about one hour. The popular issues are going to be solved instantly. Nonetheless, if the help inquiry you have submitted requires help from a competent technician, we are going to address the ticket to him and will inform you about the postponement.

  • Top quality support service
  • Top–quality Tech Assist Service

  • We’ll be working for you 7 days a week to give you information and client support and to help you with any trouble that you may have while controlling your virtual server. We can support all pre–installed software, including your OS, server management panel (with respect to the VPS type) and the Control Panel designed completely by us.

  • Intuitive help center
  • An Informative Help Zone

  • A comprehensive and consistently updated article base is incorporated into our in–house built Control Panel. It offers you quick tips on how to execute all of the main web site maintenance jobs. The Help section features descriptive how–to articles and step–by–step video training. You can access the Help zone by pressing the Help or Video buttons in the top right part of each Control Panel section.