The client support that you'll receive from your shared hosting supplier is very important, regardless if you have pre-sales questions and you are not a customer yet, or you have a technical issue with a current account. Prompt and accurate information regarding a question or an issue will save you lots of time and efforts, not mentioning that this is generally an indicator that you're ordering from a real website hosting supplier and not from a reseller. If you obtain a hosting account from a company that doesn't own its servers and it cannot access them directly, it is very likely that you will wait for a couple of days in order to get a reply to any question, so your web sites may stay offline for quite a while. However, a company that provides various ways of communication and has a support team available at any time will assist you to right away and help you minimize or completely avoid any kind of downtime and prospective losses.

24/7 Customer Support in Shared Hosting

The customer and tech support services for all of our shared hosting packages are round-the-clock, thus you can forget all about waiting for a couple of days so as to receive assistance. If you are not our client yet, you can call us, chat with a consultant or send an e-mail. If you do have an account, you can open a support ticket in addition to the other three methods of contact. You'll be able to choose the best way to contact us depending on what your location is or what kind of equipment you're using. We're able to assist you for almost any hosting-related query that you may have or problem that you could experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even then the max response time will never exceed 60 minutes.

24/7 Customer Support in Dedicated Hosting

With a one-hour maximum answer time warranty, you will enjoy extremely fast support when you order a dedicated server through our company. Our customer and tech support teams are available 24/7/365, which means that any time you open a ticket from your billing account or you send an email message related to any issue with the server or the pre-installed software on it at any time of the day, you'll get a reply within one hour, even during holidays. Our ticketing system is the best option when the matter involved needs more time to be solved or when it should be given to our admins, as it's a lot easier to keep track of the communication sent on both sides. For general, sales and billing issues/inquiries, you are able to give us a call or talk to a live representative via our chat service. If you add the Managed Services upgrade to the server plan, our admins can also assist you with third-party software set up as well as troubleshooting and similarly to the basic support, this service is available 24/7 too.