Integrated Ticketing System in Shared Hosting
Our Linux shared packages come with an integrated support ticket system, which is an indivisible part of our custom-developed Hepsia hosting Control Panel. In contrast with other analogous tools, Hepsia will enable you to manage everything related to the hosting service itself in the very same location – payments, files, e-mails, trouble tickets, etc., eliminating the need to log in and out of different systems. If you have any pre-sales or technical questions or any problems, you can open a ticket with a few clicks of the mouse without having to leave your hosting Control Panel. In the meantime, you may choose a category and our system will present you with a number of educative articles, which will provide you with additional info and which may help you fix any specific problem before you actually post a ticket. We guarantee a ticket response time of maximum sixty minutes, even in case it’s a weekend or a public holiday.