A ticketing system is the most widespread means of correspondence that web hosting companies offer to their clients. It’s most often part of the billing account and is the easiest way to handle a problem that requires some time to examine or that has to be forwarded to an administrator. In this way, all replies contributed by either party will be stored in one and the same location in case somebody else wants to work on the issue in question and the information already exchanged in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it is not integrated into the hosting Control Panel, which suggests that you’ll need to log in and out of no less than two accounts to do a certain operation or to contact the hosting company’s tech support staff. In case you’d like to manage a handful of domain names and each one is hosted in its very own account, you will need to use even more accounts at the same time. Besides, it can take a significant amount of time for the hosting provider to answer your tickets.

Integrated Ticketing System in Shared Hosting

Our Linux shared packages come with an integrated support ticket system, which is an indivisible part of our custom-developed Hepsia hosting Control Panel. In contrast with other analogous tools, Hepsia will enable you to manage everything related to the hosting service itself in the very same location – payments, files, e-mails, trouble tickets, etc., eliminating the need to log in and out of different systems. If you have any pre-sales or technical questions or any problems, you can open a ticket with a few clicks of the mouse without having to leave your hosting Control Panel. In the meantime, you may choose a category and our system will present you with a number of educative articles, which will provide you with additional info and which may help you fix any specific problem before you actually post a ticket. We guarantee a ticket response time of maximum sixty minutes, even in case it’s a weekend or a public holiday.