A live chat is one of the many methods of communication provided by some website hosting companies as a part of their support services. Determined by the provider, the chat can be used for pre-sales, billing and/or tech support. This method of communication is faster than a support ticket and it'll make it less likely to misspell or misunderstand anything in comparison to a phone call with an agent. Furthermore, if the problem that you experience requires some time to be examined and taken care of, you are able to do something different meanwhile instead of just waiting, like you'd have to do if you call. Also, you can use a live chat support service without spending a dime provided that you have world wide web accessibility even if your website hosting supplier is situated in another country and they don't have a local telephone number that you can call.
Live Chat Support in Shared Hosting
Together with the telephone and ticket support, our company provides live chat support too. You are able to contact us every day, which includes weekends and holidays, and we can give you more information about the Linux shared packages that we provide in case you are not a customer yet, or about basic and billing questions if you already have a user profile. Though for solely technical matters you will have to open a ticket to the technical support team, as such matters need extra time to be resolved, you can still get in touch with us through our live chat for some technical info. For example, we are able to help you set up an email address in your e-mail client or troubleshoot a variety of problems, saving you a long time. Even if our phone lines are already off for the day, you can speak to a live person.