If you’ve ever got any inquiries connected with your web hosting account or you face a problem with your websites, you’ll need to get in touch with the respective web hosting provider’s technical support team. It may not make any difference how swiftly they’ll reply when you have a query of a generic nature, but an issue such as a messed up software app update, for example, may lead to your website becoming damaged or unreachable on the World Wide Web. And the longer you wait for the support team to help you, the longer the site will be offline. If you offer goods or services online, any outage will badly affect your site and you may lose existing or prospective clients. Lots of web hosting providers, predominantly resellers, handle support tickets and emails within 24 hours, but in the electronic world this is far too long, since visitors will hardly ever go back to a website that’s not working correctly over lengthy stretches of time.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared packages offer a one-hour response time guarantee, which goes to say that irrespective of what inquiry or problem you may have, we’ll always be there to lend a helping hand. Actually, it seldom takes more than 30 minutes to get a problem resolved or an enquiry answered, and this is valid for both sales and technical matters. Our support team representatives will be at your disposal 24/7, even on public holidays and weekends, which goes to say that you’ll always receive immediate support. We realize exactly how valuable time can be, so by the time we answer your ticket or e-mail, we’ll have explored the issue and, in case we haven’t sorted it out, we’ll give you more information about what you need to do on your end, if the situation demands it. With our support service, you can be certain that there will be somebody to assist you immediately, regardless of what time of day or night it is.