One-Hour Response Guarantee in Shared Hosting
Our Linux shared packages offer a one-hour response time guarantee, which goes to say that irrespective of what inquiry or problem you may have, we’ll always be there to lend a helping hand. Actually, it seldom takes more than 30 minutes to get a problem resolved or an enquiry answered, and this is valid for both sales and technical matters. Our support team representatives will be at your disposal 24/7, even on public holidays and weekends, which goes to say that you’ll always receive immediate support. We realize exactly how valuable time can be, so by the time we answer your ticket or e-mail, we’ll have explored the issue and, in case we haven’t sorted it out, we’ll give you more information about what you need to do on your end, if the situation demands it. With our support service, you can be certain that there will be somebody to assist you immediately, regardless of what time of day or night it is.