You will find a lot of shared hosting companies out there, yet the majority of them are resellers who have minimal resources, especially in terms of support. One way to distinguish them is the option to contact the company over the telephone. The type of support that you will get via this particular channel of communication will vary depending on the provider - a few of them provide you with expert phone support, while others offer common and customer support only as some matters are more time-consuming and it's far easier to be resolved via a support ticket, particularly if the issue needs to be escalated. Still, it is good to know that you can contact your web hosting provider because there are lots of small problems which can be resolved efficiently and in a timely manner with a phone call, not mentioning that you will be able to get more details for the services even before you become a customer.
Phone Support in Shared Hosting
As we have live telephone support 14 hours per day, you will be able to call us and speak with our customer support representatives to get more information about all Linux shared packages that we provide and ensure that our servers match the system requirements for your sites prior to buying anything. For your benefit, we have phone numbers on 3 continents so that you are able to call the one closer to you - in the United States of America, the United Kingdom or Australia. In case you're already an existing customer, you'll be able to call us about general and billing matters, and even about some tech matters. If the trouble is strictly technical or it needs longer time to investigate, you should use our ticketing system, that will allow both you and our technical support crew to track the details provided by each side.